Our terms,
no fine print

This document is the agreement between LunSoul Social (“we”, “the service”) and you, as users of the platform. Every time you sign up, create content or make a payment, you confirm that you have read these terms and that you agree to them.

The service is intended for active businesses in Israel, for people aged 18 and over, and for authorized signatories on behalf of the business. If you sign up in the name of a company, you declare that you have the authority to bind it to these terms.

LunSoul Social is a cloud platform that creates social media marketing content for your business. We do it with artificial intelligence, and with the connections you make to your social accounts.

The typical flow includes:

• Collecting your business details through a voice interview or a form.
• Creating a personal presenter, from a description (a prompt) that you write.
• Creating scripts, videos and post images based on the information you provided.
• Automatic publishing to Facebook, Instagram, YouTube, TikTok and X on the days you choose.
• A dashboard for editing, approving and deleting content before it goes live.

We may add or change features. A significant change that affects you is shown to you in the system or sent by email.

An account is opened with the email address you provided at the start of the process, and returning sign-ins use a one-time code sent to that address or your Google account. You are responsible for keeping your email and Google access in safe hands, and for making sure the address you gave is correct.

One account belongs to one business. A single subscription can include several brands under the same organization (Agency), subject to what your chosen plan includes.

Accounts inactive for a long period (12 months with no sign-in and no active subscription) may be deleted, after a warning email is sent to you 30 days in advance.

Everything you upload to us, stories, a logo, images, product details, remains fully yours. We only receive a limited license to use it in order to operate the service for you: to store it, process it, pass it to the technology providers that produce the video or the image, and publish it to the social accounts you connect.

This license lasts as long as your account is active and up to 90 days after it is closed, the period we need to finish backups, complete posts that were already scheduled and close the account in an orderly way.

Accepting these terms is your declaration that you hold the full rights to the content you upload: the logo, images, product names, the words you put into the script. If your content infringes the rights of a third party, the responsibility is yours.

Examples are always shown under these rules:

• The video or image as it came out of the system, with no change that distorts your message.
• Your brand name and logo may appear next to the example, as credit, and not as a personal endorsement by a private individual.
• No link to personal details beyond what already appears publicly about your business.
• We choose which examples to show ourselves, and are not obliged to show every output. The choice is made manually by the team.

If you want your business out of the examples, email [email protected] and we take the content down within 7 business days. Such a request does not affect your subscription and costs nothing.

Some of the content we produce comes from artificial intelligence models of external providers. Such models are not perfect, and sometimes they invent an inaccurate detail, present a wrong product name, or produce a phrase that does not quite fit your business’s voice.

That is why our flow always includes an approval step: every video and every post is open for editing before you choose to publish it. The responsibility to check every detail before publication is yours, including when publishing happens automatically on the days you scheduled.

LunSoul Social will not be liable for claims arising from a factual error in a script, inaccurate spelling or differences of tone. If a specific post that came out of the system misleads your audience, flag it in the system and we will delete it and investigate how to improve.

To publish for you, you connect your Facebook, Instagram, YouTube, TikTok and X accounts through the networks’ official connection screens. The permission you grant lets us only publish content and pull performance data, not read private messages or change a password.

The connection runs through a secure intermediary provider that specializes in social connections. We do not store your passwords on our servers.

You can disconnect an account from the system at any moment from Dashboard · Connections. Disconnecting immediately stops any future publishing to that account.

The system is intended for legitimate business content. To keep the environment safe for everyone, it must not be used to:

• Distribute antisemitic or anti-Israeli content, or content that denies the Holocaust. LunSoul Social is an Israeli company, and such content is removed immediately and reported to the authorities. See Acceptable use · section 2.
• Distribute homophobic or transphobic content, or incitement against the LGBTQ community. Such content is handled the same way: immediate removal and account suspension.
• Show AI videos of real people without their consent.
• Distribute deliberately misleading information about products, prices, medical effectiveness or financial promises.
• Publish offensive, violent, racist, sexually explicit content, or content aimed at harming someone.
• Circumvent the credit limits with multiple accounts, automated scripts or password sharing.
• Violate the social network’s own rules (Meta, Google, TikTok).

The full details are in the acceptable use document. A severe violation leads to immediate termination of the service, with no refund for a period already charged.

The subscription is monthly or yearly, your choice. Charges run through the Israeli payment processor HYP, and appear on the card statement under that name.

Every plan includes a monthly credit allowance. The credits renew at the start of every billing period, and do not accumulate. Every action in the system (creating a video, an image, publishing) consumes a fixed amount of credits, as shown on the pricing page.

If your plan fits a small business and you suddenly need a larger volume, you can add a one-time credit pack (Top-Up) or move to a higher plan. A mid-month upgrade grants you a new credit allowance and a proportional price difference.

The full document on billing, refunds and cancellation is at Billing and cancellation.

You can cancel the subscription at any moment from Dashboard · Billing. The cancellation takes effect at the end of the current billing period, and you keep using the service until then.

A full refund within 14 days, as long as you created no more than one video. Beyond that, the Israeli Consumer Protection Law gives you a statutory right to cancel a transaction. The exact details are in the Billing and cancellation policy.

We may suspend an account if a significant violation of the terms of service is detected, if a chargeback is filed in bad faith, or if we receive a lawful demand to do so.

The service is provided “as is”. We make reasonable efforts to keep the service running continuously and available, but do not commit to zero faults or zero downtime.

We will not be liable for indirect damages, loss of profit, loss of business opportunity or reputational damage arising from content that went live. Our total aggregate liability, in any scenario, is limited to the amount you actually paid in the last 12 months.

An exception to this limitation: damage caused intentionally, gross negligence, or a breach of a statutory duty that cannot be contracted out of.

This agreement is governed by the laws of the State of Israel. Exclusive jurisdiction for any dispute is given to the competent courts of the city of Tel Aviv-Yafo.

Before going to court, we ask that you contact us at [email protected] and give us a chance to make it right.

We may update the terms as the product changes, or when the law requires it. A material change is shown on the dashboard and sent to you by email at least 14 days before it takes effect. Continued use after the change takes effect counts as agreement to the new terms.

Email:

[email protected]

WhatsApp:

Available from the floating chat on every page of the site.

Support hours:

Sunday to Thursday, 09:00 to 18:00. We also answer partially on Fridays.

Registered mail:

LunSoul Social, Tel Aviv, Israel. Full details sent on request.