Deleting platform data
If you want to delete everything that reached us from the social networks but keep the account active, send a request to [email protected] with the subject “Platform data deletion”, from the email you signed up with.
What gets deleted:
- The connected account IDs, usernames and avatars.
- The performance metrics we collected on the posts we published for you: views, likes, comments, shares, saves and watch rates.
- The record of Facebook group posts made through the extension.
Deleting the whole account
Full deletion. Send a request to [email protected] with the subject “Account deletion”, from the email you signed up with. This deletes the account details, the business details, all the content you uploaded, all the content we created for you, and all the platform data.
Revoking access from the network itself
You do not have to go through us. You can revoke our permission directly inside the social network, and it takes effect immediately:
- Facebook and Instagram · Business tools settings
- YouTube and Google · myaccount.google.com/permissions
- TikTok · Account settings → Manage connected apps
- LinkedIn · Settings → Permitted apps and services
Revoking from the network immediately ends our ability to publish. The data we hold from that account is deleted automatically within 30 days, or immediately if you send a request under section 2.
How long it takes
- Disconnecting from the dashboard · immediate.
- A deletion request by email · acknowledged within 7 business days, carried out within 30 days, with a completion confirmation sent by email.
- Backups · encrypted backup copies are deleted in the next backup cycle, no later than 90 days.
Contact
Any question about data deletion: [email protected]. If you did not get a reply within 7 business days, write again with the subject “Deletion reminder” and we will handle it with priority.
The full document on what data is collected and why is in the privacy policy, and the part about social network data in section 6.
Disconnecting a social network
The fast route, and what most people are looking for. Disconnecting revokes our permission to publish to the account and deletes the platform data that came from it.
Posts that were already published stay on your account on the social network. They are yours, and we do not delete them. If you want them taken down, that is done inside the network itself.