Fair billing,
no surprises

LunSoul Social offers four subscription plans: Starter, Pro, Business and Viral Boost. Every plan is available monthly or yearly, and the yearly track gives two months free: you pay for ten months and get twelve.

The current prices are always shown on the pricing page. The price you see when signing up is the price you are charged, and no future change applies to an existing subscription without advance notice.

Payment runs through a secure, PCI-DSS-certified Israeli payment processor. You can pay with:

• An Israeli or international credit card (Visa, Mastercard, American Express, Diners).
• Additional digital payment methods (for example bit, Apple Pay and Google Pay), as offered on the payment page.

Subscription charges are recurring, made automatically at the start of every new billing period, through a secure token held by the payment processor. We never see and never store your full card number.

Every plan includes a monthly credit allowance. The credits arrive on the first day of the new billing period and pay for all the actions in the system:

• Presenter video · 100 credits per video.
• Cinematic video · 100 credits per video.
• Post image · 10 credits per image.
• Publishing to the social networks · no credit cost. The publishing itself, to every connected network, is included in the subscription.

A particularly busy month? You can buy a one-time Top-Up pack from the dashboard. These credits stay valid for 12 months from purchase, and appear in your balance alongside the regular monthly credits.

The system always consumes the monthly plan credits first, and only then the one-time credits, so you never lose the second balance for nothing.

Buying a Top-Up does not renew a subscription and does not extend the current billing period.

You can upgrade the plan at any moment from Dashboard · Billing. On upgrade:

• The charge for the old plan stops at that moment.
• We credit you the proportional part of the old plan you have not yet consumed, as an amount deducted from the charge for the new plan.
• The credits update immediately to the new allowance.

A downgrade to a cheaper plan takes effect at the end of the current billing period, so you do not lose credits you already paid for. The downgrade is made on the same screen, and can be cancelled before it takes effect.

If the monthly charge did not go through (an expired card, insufficient balance, a declined authorization), this is our set timeline:

• Day 0 · the charge fails. We send you an email and an alert appears on the dashboard.
• Days 1, 3 and 7 · the system retries the charge automatically.
• Day 7 · if the charge still has not gone through, the subscription moves to a suspended state. Automatic publishing stops, but your content and assets are kept.
• Day 30 · if no payment was received, the subscription ends. The account becomes free and sign-in only.

We do not give a further grace period beyond what is written here. You can always renew by updating the payment method from Dashboard · Billing.

Cancellation is one click, with no elaborate chats and no questions:

• Go to Dashboard · Billing.
• Press “Cancel subscription”.
• A confirmation email arrives immediately.

The cancellation takes effect at the end of the current billing period. Until then you keep using the full plan. No further monthly or yearly charge is made, and the card token is closed at the payment processor.

Could not cancel from the dashboard? You can always email [email protected] from the address registered in the system, and the request is handled the same business day.

Created more than one video within the 14 days? You still have the cancellation right under the Consumer Protection Law, and the refund is calculated like this:

• Monthly subscription: we refund the amount paid, minus the value of the credits you used, minus a cancellation fee of up to 5 percent of the transaction amount or 100 ₪, whichever is lower.
• Yearly subscription: we refund the amount paid, minus the proportional part of the actual usage period and minus the same cancellation fee.

The request must be sent in writing to [email protected] from the address registered with us, and include a first name, last name, ID number, and a copy of the ID card for a private individual. The refund is made to the original payment method within up to 14 business days.

After 14 days, a monthly subscription is generally not owed a further refund. That said, we are glad to review special cases in good faith:

• A double charge by our mistake · an immediate full refund.
• A significant service fault not fixed within 7 days · a proportional refund for those days.
• A charge you did not make (a compromised account) · a full refund, alongside a security investigation.

Top-Up purchases are not refundable after part of the credits was used. If you did not use them at all, contact us within 7 days of the purchase and we will void it.

A lawful tax invoice is emailed to you automatically on every charge. A copy can be downloaded at any moment from Dashboard · Billing.

To update company details on the invoice (registration number, registered address, account holder name) contact [email protected]. An update takes effect on the next invoice.

If we change the plan prices or the credit allowance, the change does not apply to you in the middle of an active billing period. You get an email at least 30 days before the change takes effect on your plan, with time to decide whether to continue, downgrade, or cancel with no penalty.

Email:

[email protected] with the subject “Billing”.

Support hours:

Sunday to Thursday, 09:00 to 17:00.

Response time:

Up to one business day. For urgent matters, also reach out on the floating WhatsApp on the site.