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How do I get started and create a first video
Here is how it works:
- Start with a scan of your business. The system reads your existing presence online and builds your business profile from it, with no forms to fill.
- Sign up with email or with Google and confirm the collected details are right.
- Create a personal presenter from a description (a prompt) and approve it.
- Pick the monthly plan that fits your pace.
- Press “Create a video”. The video is ready in about fifteen minutes; you can close the window, and we email you the moment it is done.
When does billing start
Scanning your business, signing up and choosing a presenter require no payment details.
Just before your first video is created you pick a monthly plan and pay, and right after that your first video and image are created. There is no commitment and you can cancel at any moment.
Which languages can content be created in
Hebrew and English. You choose the content language for your business, and everything follows it: the script is written natively in that language (never translated), the presenter speaks it, and the captions match.
How do I create a custom presenter
At the presenter step you write a description: age, look, clothing style, mood, and whatever matters to you. For example: "a woman of 30, brown hair tied back, white shirt, bright background, a warm professional look".
The system shows one option. If it does not fit you can ask for a new option instead. The first three generations are free, and from there they cost credits.
Each account keeps one active presenter, and it fronts all of your videos. If you want a different presenter you can switch from the settings.
How is the video script created
The script is written automatically from the business profile that was built in the scan and approved by you: the kind of business, your audience, the tone, and the offers you want to promote. In every video the system picks a different angle, so the content feels varied rather than repetitive.
There is currently no manual script editing. If you want to steer the style or the topic, update your business details in Settings · Business profile, and every following video will follow the update.
Do your images support text properly
Yes, there is full support for text inside the images, Hebrew included. You can create posts with a designed headline with no extra editing layer.
It is still worth reading the text before publishing, because a wrong letter sneaks in from time to time.
What does a LunSoul video look like
Every video combines the presenter you created with visual scenes that fit the script: moments where the presenter speaks to the camera, and between them atmosphere shots, scenes of the business or the product, and motion that pulls the eye.
A typical length is 20 to 45 seconds, made for the feeds of Instagram, TikTok and Reels. Every video gets background music and captions.
Where does the background music come from
The music comes from our internal library. The system automatically picks a track that fits the mood of the video.
All the music is fully licensed for commercial use, and you can publish the video on every network without worrying about rights.
Will my videos appear on the LunSoul homepage
We do show examples of work that came out of the system on the homepage, on our social accounts and in marketing material. Which examples to show is chosen by hand, and only from the public outputs.
We never expose your private details in the examples (email, phone, plan, business-profile details).
Prefer not to appear in the examples? No problem: email [email protected] and we remove you within 7 business days. The full details are in the terms of service, section 5.
How do I connect Instagram
Go to Settings · Connections, press “Connect Instagram”, and continue to Meta's official permission screen.
Important: the account must be a Business or Creator account, connected to a Facebook page. Otherwise Instagram will not allow automatic publishing.
How do I disconnect a social account from the system
Go to connection management. Next to every connected account there is a “Disconnect” button. Disconnecting is immediate and stops any future publishing to that account.
Content already published to the network is not deleted when you disconnect; only future posts stop.
I got a message that "the connection expired"
The social networks require renewing the permission every few months. When that happens, you get an automatic email that the connection is broken and needs renewing, and in connection management the platform shows “Expired · please reconnect”. Pressing reconnect reopens the permission screen and resolves it.
Important: while the connection is expired, scheduled posts to that network do not go out. To keep publishing on schedule, renew the connection as soon as you can.
Which networks are supported today
We support Instagram, Facebook, TikTok, YouTube Shorts, LinkedIn and X.
The connection is made securely through each network's official permission screen, without you ever handing us a password.
How does automatic scheduling work
On Settings · Schedule you choose the days of the week you want posts on. The hour is set automatically to the optimal time on each platform (the hours with the most viewing and interaction).
Automatic publishing never goes out before 13:00. The content is created overnight and waits ready in the morning, so you have the whole morning to open the calendar, see what is about to go up and cancel anything that does not fit.
On the Business plan publishing is daily, so there are no days to pick; the system publishes every day at the best hours for each network.
What happens to credits I did not use
Monthly credits renew at the start of every billing period, and do not accumulate into the next month.
If you expect a busy month, you can add a one-time credit pack from the dashboard. Those credits stay valid for 12 months from purchase.
The full details are on Billing and cancellation · Credits.
How do I cancel a subscription
Press your profile picture in the top menu, choose “Manage billing and plan”, then “Cancel”.
The cancellation takes effect at the end of the current billing period. Until then everything keeps running as usual.
Is there a refund
A full refund within 14 days, as long as you created no more than one video. Contact us within 14 days of joining and get the full amount back.
Created more than one video? You still have the cancellation right under the Israeli Consumer Protection Law, minus the value of the usage. The full details are on the "Billing and cancellation" page.
To cancel the subscription going forward (without a refund on what was already paid), see "How do I cancel a subscription".
Where do I download an invoice
Every invoice is sent automatically to the email registered on the account, around the time of the charge.
If an invoice did not arrive or you need another copy, contact us at [email protected] or on the customer-service WhatsApp, and we will send it again.
To update company details (registration number and address), use the same channel with the subject "Billing".
How do I change the email address on the account
Contact us from your current email, or on the customer-service WhatsApp, and state the new email.
Changing the email is a sensitive operation (it affects social-account connections and billing), so we do it manually to make sure the real owner of the account is asking.
You have no passwords. How do I sign in
Instead of a password, on every sign-in we send a one-time code to your email. You can also sign in directly with a Google account in one click.
It is safer than a password: even if a leak on another site exposes an old password of yours, here there is nothing to leak.
How do I delete the account completely
Go to account settings; in the “Danger zone” area there is a “Delete my account” button. Press it, and in the confirmation dialog type your email address.
The moment you confirm, the system permanently deletes:
- every video and image you created
- the social network connections
- the logo, the presenter and the business profile
- the credits and billing history
An active subscription is cancelled automatically, and no further charges are made. The action cannot be undone.
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